Luxury Damask Satin Duvet Cover Set

Shipping Policy Guidelines

We work with trusted suppliers to deliver home essentials that bring comfort to your space.

Processing Time
All orders are processed within 1–3 business days.

Delivery Time
Standard shipping takes 7–15 business days, depending on your location and the product.

Shipping Rates
We’re pleased to offer free standard shipping on all orders.

Tracking Info
You’ll receive a tracking number via email once your order has been shipped.

Customs & Duties
International orders may be subject to customs fees or duties. These charges are the responsibility of the customer.

Questions about your order? Email us anytime at support@primrosaessence.com.

Return Policy

Our return policy is designed to ensure that all customers can shop with confidence. We understand that sometimes, items may not meet your expectations, and that’s why we have a straightforward and flexible return policy. Whether it's due to sizing issues, changes of heart, or defects, we make it easy and hassle-free for you to return your purchases.

To initiate a return, you simply need to reach out to our customer service team within 30 days of receiving your item. They'll guide you through the process and provide you with a return authorization. Please note that items must be in their original condition, unused and with all original tags attached in order to qualify for a full refund. In the case of defective items, we will cover shipping costs for returns and exchanges.

All returns must be shipped back to us within 14 days of obtaining your return authorization. Upon receiving your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the order. If you received a gift and would like to return it, you can exchange it for store credit or choose another item that fits your needs.

We also understand that not every return is straightforward. If you encounter any difficulties or have questions about the return policy, our customer service team is always ready to assist you. We pride ourselves on providing exceptional customer service and are here to ensure that your return experience is as smooth as possible. Simply reach out to us via email or phone, and we’ll be glad to help.

In addition to our standard return policy, we also run special promotional return events throughout the year. During these events, you may find extended return windows, promotional return shipping labels, and more opportunities to exchange or return items without the usual conditions applying. Be sure to stay updated with our newsletters or check our website frequently to take advantage of such offers.

We recommend that customers keep their receipts or proof of purchase handy, as this helps expedite the return process. With your order details, our customer service can quickly locate your purchase within our systems, ensuring you receive your refund or exchange promptly.

For international customers, our return policy does apply, but please be aware that you will be responsible for return shipping costs. We advise using a trackable shipping service to ensure your return is received safely. Customs fees may apply on returns, and these are also the responsibility of the customer.

Your satisfaction is our top priority, and we want to make sure that you feel happy and secure in your purchases. The return policy is here to protect both you as a customer and us as the seller, creating a positive shopping experience for everyone involved. We hope that you enjoy shopping with us and that our uncomplicated return policy gives you peace of mind every time you shop.

In conclusion, our return policy aims to offer convenience and flexibility tailored to your needs. Whenever you make a purchase, remember that our commitment to quality and customer satisfaction extends beyond the checkout page. Enjoy your shopping journey with confidence, knowing that we are here to support you at every step, especially if your purchase doesn’t turn out as expected.