Just click on the product of your choice, add it to your cart. This will take you to your shopping cart where quantities can also be changed. Then click 'checkout' to fill out your shipping and payment details. Either enter your credit card details to pay for your chosen items or we also offer other payment options.

PrimRosa Essence accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout: Visa, Mastercard and American Express.

• Apple Pay, Google Pay, Union Pay & Shop Pay

• Paypal

Please note that your billing address must match the address on your credit card or Paypal statement.

Our products are delivered within 7–15 business days, depending on your location and the item’s availability. You’ll receive a tracking number once your order is on its way.

Yes! We’re happy to offer **Free Standard Shipping** on all orders, with no minimum required within NZ and the United States.

Absolutely. Once your order is shipped, we’ll email you a tracking link so you can follow your delivery in real time. You can also check on the status of your order in the my account section.

We work with trusted suppliers from around the world. Most items are shipped directly from our international warehouse partners to ensure you get the best value and quality.

If a product is unavailable, we’ll update the store listing and notify you if it's part of an order. You’ll have the option to choose a replacement or receive a refund.

PrimRosa Essence accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout: Visa, Mastercard and American Express.

• Apple Pay, Google Pay, Union Pay & Shop Pay

• Paypal

Please note that your billing address must match the address on your credit card or Paypal statement.

Yes. Your payment and personal data are encrypted and handled securely. We never store your card details.

Yes! We offer returns within 14 days of delivery for unused items in original packaging. Please visit our Returns Policy.

Simply email us at support@primrosaessence.co.nz with your order number and reason for the return. We’ll guide you through the process.

We’re truly sorry if this happens. Contact us within 5 days of delivery with photos of the issue and we’ll send a replacement, or issue a refund right away.