High Quality Sleep Pillow
Upgrade your sleep with the Bonenjoy Pillow, designed to provide breathable, hypoallergenic comfort for every sleeping position. Whether you prefer a low, standard, or high profile, this pillow supports restful sleep with its soft, skin-friendly materials and temperature-regulating properties.
Key Features:
-Breathable and Hypoallergenic: Promotes airflow and helps regulate temperature throughout the night
-Versatile Support: Suitable for all sleeping positions, back, side, or stomach
-Easy to Maintain: Machine washable for hassle-free cleaning
-Thoughtful Gift: A practical and cozy gift for family, friends, or yourself
Available Styles:
-Low Pillow – 48 x 74 cm
-Standard Pillow – 48 x 74 cm
-High Pillow – 48 x 74 cm
Package Includes:
1 x Pillow (of your choice)
Perfect for everyday use or as a thoughtful gift, the Bonenjoy Pillow offers the ideal balance of softness, breathability, and support to help you wake up refreshed.
Product information
Frequently Asked Questions
Welcome to our FAQ section! We’ve answered some common questions to help make your shopping experience smooth and enjoyable. If you still need help, feel free to reach out at support@primrosaessence.co.nz
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Orders & Shipping
How long does shipping take?
Our products are delivered within 7–15 business days, depending on your location and the item’s availability. You’ll receive a tracking number once your order is on its way.
Do you offer free shipping?
Yes! We’re happy to offer **free standard shipping** on all orders, with no minimum required.
Can I track my order?
Absolutely. Once your order is shipped, we’ll email you a tracking link so you can follow your delivery in real time.
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Products & Availability
Where do your products ship from?
We work with trusted suppliers from around the world. Most items are shipped directly from our international warehouse partners to ensure you get the best value and quality.
What if an item is out of stock?
If a product is unavailable, we’ll update the store listing and notify you if it's part of an order. You’ll have the option to choose a replacement or receive a refund.
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Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. All payments are processed securely via Shopify’s trusted checkout system.
Is my payment information secure?
Yes. Your payment and personal data are encrypted and handled securely. We never store your card details.
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Returns & Refunds
Can I return an item if I’m not happy with it?
Yes! We offer returns within 14 days of delivery for unused items in original packaging. Please visit our [Returns Policy](https://yourstore.myshopify.com/pages/refund-policy) for full details.
How do I start a return?
Simply email us at support@primrosaessence.co.nz with your order number and reason for the return. We’ll guide you through the process.
What if my item is damaged or incorrect?
We’re truly sorry if this happens. Contact us within 5 days of delivery with photos of the issue, and we’ll send a replacement or issue a refund right away.
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Contact Us
Still have a question?
Our customer support team is here to help! Email us anytime at support@primrosaessence.co.nz and we’ll get back to you within 24–48 hours.
Thank you for shopping with PrimRosa Essence
We work with trusted suppliers to deliver home essentials that bring comfort to your space.
Processing Time
All orders are processed within 1–3 business days.
Delivery Time
Standard shipping takes 7–15 business days, depending on your location and the product.
Shipping Rates
We’re pleased to offer free standard shipping on all orders.
Tracking Info
You’ll receive a tracking number via email once your order has been shipped.
Customs & Duties
International orders may be subject to customs fees or duties. These charges are the responsibility of the customer.
Questions about your order? Email us anytime at support@primrosaessence.com.
At PrimRosa Essence, we want you to feel at home with every item. If something’s not quite right, here’s how we can help:
Easy Returns
You can return eligible items within 14 days of delivery.
Items must be unused, unwashed, and in their original packaging.
To start a return, contact us at support@primrosaessence.com with your order number.
What Can’t Be Returned?
Used bedding or linens
Sale or clearance items
Gift cards
Refunds
Once we receive and inspect your return, we’ll notify you. We’ll refund your payment method within 5–10 business days if approved.
Damaged or Wrong Items?
No worries. Email us within 5 days of delivery with photos of the item(s), and we’ll make it right.